Client: Multi-location healthcare provider (200+ employees).
Industry Context:
Healthcare organizations face strict HIPAA compliance regulations while needing to enable telehealth, secure messaging, and data retention policies.
Challenge:
· Patient data was shared via email and even text, creating compliance risks.
· No centralized telehealth platform; doctors used personal video apps.
· Devices (laptops, tablets) lacked security monitoring.
· Needed a scalable solution for future expansion to more clinics.
Solution (Tech Driven Solutions Approach):
1. Implemented Microsoft Teams for Healthcare for HIPAA-compliant video consultations.
2. Configured Microsoft Intune for mobile device management and app security.
3. Deployed endpoint protection across 200+ laptops and tablets.
4. Designed and enforced data retention, classification, and destruction policies using Microsoft Purview.
5. Trained staff on compliance best practices and secure patient data handling.
Results:
· Passed HIPAA audits with no violations.
· Reduced IT security incidents by 65% in the first 6 months.
· Enabled secure telehealth visits for 5,000+ patients across multiple locations.
· Boosted staff productivity by consolidating all communication tools into Teams.
Client Feedback:
“Tech Driven Solutions gave us the peace of mind that our patient data is fully secure and compliant. Telehealth is now a safe and seamless experience.”
Services Used: Microsoft 365 for Healthcare, Intune, Purview compliance setup, endpoint protection, cybersecurity training.