Client: Growing manufacturing company (80 employees, Tampa, FL).
Industry Context:
Manufacturers often rely on outdated processes and paper-based workflows. Lost time in approvals, machine downtime, and IT bottlenecks translate to revenue loss.
Challenge:
· Manual purchase order approvals delayed supply chain by days.
· IT help desk requests piled up, leaving employees waiting for support.
· No backup or disaster recovery plan; one ransomware incident could shut operations down.
Solution (Tech Driven Solutions Approach):
1. Built automated approval workflows in Power Automate for purchase orders, linked to Microsoft Teams for real-time manager sign-offs.
2. Developed a Teams-based IT support chatbot powered by Power Virtual Agents to resolve common help desk issues instantly.
3. Configured Azure Backup and Recovery for ERP systems and production data.
4. Created a disaster recovery playbook to ensure business continuity.
Results:
· Purchase orders approved in hours instead of days (reduced from 3 days to 3 hours).
· 70% of IT requests resolved instantly by the Teams chatbot.
· Zero downtime during two minor server outages, thanks to Azure DR setup.
· Saved an estimated $50,000 annually in lost productivity and downtime.
Client Feedback:
“Automation from Tech Driven Solutions has completely changed how we operate. What used to take days now happens in minutes.”
Services Used: Power Platform automation, Teams chatbot, Azure Backup & Recovery, IT service management.